Service Agreement

An installation must be continuously serviced and maintained to maintain capacity and production levels. If this is combined with experienced service technicians regularly inspecting and examining the facility and at the same time suggesting improvements, not only will the production level be maintained, but it will also increase over time.

The service technician brings experiences from other similar facilities, and importantly, the technician is updated on what is happening on the development front and can quickly implement this in the facilities they visit. Since service personnel continuously visit many similar facilities, they often immediately notice if something is not working as it should. Sometimes it may involve simple adjustments to the machine, which can be rectified on-site. Sometimes it may involve an investment to achieve the desired function.

A service agreement fundamentally involves regular status inspections. During the inspection, the service technician draws up a protocol which is then reviewed together with the person responsible for the facility. Then the customer chooses which actions to take, whether to do it themselves or to seek assistance, according to a predetermined price list.

The most common points in a Service Agreement:

• Service personnel inspect the facility on-site at specified intervals, usually during one day, 1-2 times/year
• Functional checks are performed
• Review of mechanics, electronics, pneumatics, hydraulics, etc., and possible replacement of wear parts
• A report on findings and any actions to be taken is prepared after the inspection
• Suggestions are provided for possible upgrades
• Support and training for the own maintenance personnel
• Telephone backup on all weekdays